Tony Gill

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Commissioning a special piece is an exciting and rewarding experience - you will gain an insight into the making process and the finished piece will give lasting pleasure.

FIVE POINT GUIDE TO SUCCESSFUL COMMISSIONING:

You should establish the approximate dimensions of the piece you wish to commission, the materials to be used and possibly some elements of the design. Importantly, you should think carefully about how much you wish to allocate to the commission.

If you have a budget in mind, then say what it is. This will quickly establish the scale of the commission and the maker can also determine if what you are expecting is financially viable. Please remember that, if you are asking someone to make something unique for you,  the process is similar to going to a haut couturier. You would not expect to get an outfit made to measure for the same price as an off the peg item.

3. Design is a separate process to making.

If you are asking for design proposals then you may be expected to pay for this element if the commission does not proceed. If the maker has to incur travel expenses attending discussions offer to pay for these. Many makers will not charge for these services but it is only fair that, if you get a lot of proposal work done,  at least an element of the cost is paid for. Discuss this aspect with the maker early on so that misunderstandings do not arise. Showing consideration is part of getting a good result.

Bear in mind that the maker is creative and may suggest something you had not thought of. Be open to suggestion and if possible give some creative free rein. This can be a very exciting part of the commission.

4. Expect a professional response.

You are the customer and should expect to be treated with courtesy. The maker will expect a similar standard of courtesy from the client. He or she is a highly skilled designer/craftsperson/artist, not your average 'tradesman', nor a servant.

5. Ask for a written quotation after initial discussions.

If elaborate design proposals are required get a separate quotation for the design element. This is not usually necessary for most pieces of furniture.

The quotation should include.

1. The dimensions of the object.
2. The materials to be used (and possibly the methods)
3. A firm final price for the commission.
4. Payment terms. Many makers will expect an advance payment of 50% before commencing (Why 50%? Click here), with the balance due on delivery. Paying late is unforgivable and bad manners.
5. Expected start, finish and delivery date of the commission.
6. The delivery cost.
7. Guarantees. You should expect to know in advance what will happen in the unlikely event of defects arising in the materials used or craftsmanship. It is quite reasonable to expect the craftsperson to rectify any problems (at no cost to yourself) or return your money if not satisfied. The term of the guarantee should also be specified. 
8. Communication. The maker should, wherever possible, keep the client up to date on the progress of the project.

Commissioning is an inspiring experience - the designing and making of an individual piece is rewarding to both yourself and the maker. Once experienced, many will find themselves commissioning other pieces!